Launch Readiness Program Manager
Core
Lead operational readiness strategy for business launches and initiatives across Disney's streaming platforms to ensure global support teams have resources and processes for new products and content releases.
Role type
Senior IC program manager (launch readiness)
Builds
Operational frameworks, support workflows, and launch execution plans for Disney+ and Hulu
Domain
Streaming media / Direct-to-Consumer entertainment
Deliverable
product features
Required skills
Cross-functional program management, risk and dependency management, stakeholder alignment, process improvement, CRM and telephony systems familiarity, global team coordination
Preferred skills
Media/entertainment industry experience, Jira/Airtable proficiency, digital subscription business model knowledge
Technologies
Jira, Airtable, Trello, CRM platforms, telephony systems, knowledge management tools
Responsibilities
Manage and prioritize a global portfolio of upcoming Disney DTC launches; Lead launch readiness planning and customer support operational discussions; Coordinate cross-functional teams responsible for launch execution; Drive operational alignment between Viewer Experience and partner teams; Collaborate with operations teams to define workflow enhancements; Establish and maintain launch readiness processes and documentation
Seniority
Senior, hands-on IC
