Customer Protection Associate
Core
Review transactions, identify fraudulent activities, and mitigate risk to ensure regulatory compliance and customer protection for a global money transfer service.
Role type
Customer Protection Associate (Risk Operations)
Builds
Fraud prevention controls and risk mitigation processes for cross-border transactions
Domain
Financial Services / Money Transfer / Fraud Prevention
Deliverable
client delivery
Required skills
Fraud detection, risk assessment, regulatory compliance (AML/KYC), transaction analysis, customer communication, documentation, multi-tasking
Preferred skills
Analytical thinking, empathy, bias for action, continuous improvement mindset
Technologies
Government sanctions lists, organization's tools and platforms
Responsibilities
Review transactions to identify fraudulent activities; evaluate matches against government sanctions lists; contact customers and banking institutions to verify transactions; document interactions and findings; handle escalations and risk reviews; serve as backup for Customer Service team.
Seniority
Individual Contributor, entry-level to mid-level