Investment Support Analyst-2
Core
Support Investment Specialists by identifying client financial needs, resolving account issues, and facilitating transitions from claims to new accounts via inbound and outbound calls.
Role type
Senior IC investment support analyst (broker-dealer operations)
Builds
Client relationships and retained assets for Nationwide Securities LLC
Domain
Financial Services / Broker-Dealer
Deliverable
client delivery
Required skills
outbound/inbound calling, account review, issue resolution, product education, record maintenance, compliance with broker-dealer policies
Preferred skills
FINRA Series 7, Series 63, Series 6, SIE, state insurance licenses, 3 years financial services experience
Technologies
broker-dealer systems, business software
Responsibilities
Initiate calls to targeted clients to discuss financial goals; receive inbound calls for trade desk and perform brokerage reports; complete account reviews to assist Investment Specialists; provide market insights and education on NSLLC products; support operational functions including money movement and account opening; maintain up-to-date records of all conversations; achieve scorecard requirements for activity and quality metrics.
Seniority
Senior, hands-on IC