Manager, Claims - Field Property (Downstate New York - WFH)
Core
Lead a claims unit within a geographic area, reviewing, adjusting, and paying property damage claims while managing performance objectives and customer satisfaction.
Role type
Manager, Claims - Field Property
Builds
Property damage claim settlements and customer service experiences
Domain
Insurance / Property & Casualty
Required skills
Claims settlement and handling, Property claims experience, Leadership and team management, Customer service and conflict resolution, Quality assurance file review, Vendor and resource management, Performance management, Strategic planning
Preferred skills
Supervisory and training experience, Claims consulting experience, Cross-functional coordination
Technologies
Claims and business software
Responsibilities
Lead associates including performance management, salary planning, training, hiring, and disciplinary actions; Conduct quality assurance file reviews and implement team recommendations; Monitor and manage unit performance objectives; Coordinate resources with functions such as fraud, subrogation, and legal; Resolve customer complaints and monitor satisfaction; Manage support resources and vendors; Participate in special claims initiatives and local claims teams.
Seniority
Manager, hands-on leadership