Application Tester II
Core
Develop and maintain test cases to validate monthly front-end application deployments, advocate for optimal end-user experience, and ensure tools deliver business value without disrupting operations.
Role type
mid-level QA engineer (front-end applications)
Builds
front-end applications for agents and technicians
Domain
telecommunications / customer experience operations
Required skills
front-end application testing frameworks, test case development, requirement traceability, defect tracking, cross-departmental communication, generative AI tools integration
Preferred skills
experience with agent CRM applications, call center environment experience
Technologies
Google Gemini
Responsibilities
Develop and maintain test cases using business and IT requirements, Evaluate incoming requirements to advocate for optimal end-user experience, Partner with marketing, sales, product teams, and IT to align product delivery, Proactively communicate system changes and defect fixes to stakeholders, Leverage AI tools to optimize testing workflows, Ensure final product updates deliver measurable value without introducing risks
Seniority
Mid-level, hands-on IC
