Administrator_Client Service Desk
Core
Develop and implement best practices to drive positive client experience and lead operational efficiency efforts in a banking environment.
Role type
Client Service Administrator
Builds
Client transaction flows and service delivery
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Trade finance knowledge, Remittances knowledge, Bank Guarantees knowledge, General Banking (RTGS/NEFT) knowledge, Client transaction processing, Document collection and review, Stakeholder liaison, Regulatory compliance (RBI), Client advisory
Preferred skills
Client service experience, Communication skills, Negotiation skills
Technologies
RTGS, NEFT
Responsibilities
Complete client transaction and service requirements in accordance with bank policies, Collect and review required client documents for processing, Liaise with internal and external stakeholders daily, Follow through on assigned cases to completion, Support and educate clients on bank products and solutions, Reduce process and documentary redundancies to maintain client satisfaction