Analyst ServiceNow Implementation and Support
Core
Design, develop, and maintain custom ServiceNow solutions and integrations for IT operations and service management.
Role type
Mid-level ServiceNow Implementation and Operations Analyst
Builds
Custom ServiceNow applications, integrations, and CMDB data models
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM)
Required skills
ServiceNow platform architecture, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub, REST/SOAP APIs, CMDB (CSDM), Discovery, Service Mapping, App Engine, UI Builder
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD)
Technologies
ServiceNow, Azure AD, LDAP, MID Server, Flow Designer, Integration Hub, UI Builder
Responsibilities
Design and develop custom ServiceNow solutions using Business Rules, Script Includes, and Client Scripts; Build and maintain scoped applications using App Engine; Design and implement integrations using REST/SOAP APIs and Integration Hub; Implement and maintain CMDB aligned with CSDM standards; Optimize scripts for performance and troubleshoot complex issues.
Seniority
Mid-level, hands-on IC
