Analyst
Core
Monitor and support IT infrastructure and application systems operations, including batch failures, incidents, and system housekeeping.
Role type
Operation Analyst (IT Infrastructure)
Builds
IT infrastructure stability and application system availability
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
batch scheduling tools (Control-M, JP1), Unix/Windows first-level support, AS400/Mainframe experience, incident management solutions (ServiceNow), shift work adaptability
Preferred skills
SME guidance, workload coordination across shifts
Technologies
Control-M, JP1, Unix, Windows, AS400, Mainframe, ServiceNow
Responsibilities
Monitor and escalate batch failures, resolve or escalate tickets, perform system housekeeping and shutdown/start procedures, complete daily check sheets and reporting, liaise with support teams and third parties
Seniority
Mid-level (2-4 years experience)
