Call Center Representative - Career Growth
Core
Handle inbound calls to de-escalate customers threatening to disconnect services and retain them through consultative retention and cross-selling of Wireless and Broadband products.
Role type
Customer retention and sales representative
Builds
Customer retention and upsell of Wireless and Broadband services
Domain
Telecommunications
Required skills
Active listening, persuasion, de-escalation, objection handling, consultative selling, high school diploma or GED
Preferred skills
Call center or retention experience, tenacity, strong money motivation
Technologies
None stated
Responsibilities
Handle inbound calls from customers looking to disconnect services, defuse escalated emotions using active listening, uncover root cause of customer dissatisfaction, frame customized value-driven solutions, cross-sell Wireless and Broadband products, represent the EchoStar brand with integrity
Seniority
Entry-level, full-time employee
