Retention Representative - Career Growth
Core
Handle inbound calls from customers threatening to disconnect services, defuse escalated emotions, and negotiate customized value-driven solutions to retain them while cross-selling Wireless and Broadband products.
Role type
Customer retention representative (inbound)
Builds
Customer retention and cross-sell of Wireless and Broadband services
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Active listening, persuasion, de-escalation, negotiation, high school diploma or GED
Preferred skills
Call center or retention experience, tenacity, strong money motivation
Responsibilities
Handle back-to-back inbound calls from customers looking to disconnect services, uncover root cause of customer dissatisfaction, frame customized value-driven solutions, cross-sell high-growth Wireless and Broadband products, represent the EchoStar brand with integrity
Seniority
Entry-level, full-time employee
