Success Coach
Core
Empower adult learners to achieve educational goals through proactive coaching, academic planning, and multi-channel support from enrollment to graduation.
Role type
Student Success Coach (Advising & Retention)
Builds
Student retention and successful program completion
Domain
Higher Education (Online/Hybrid)
Deliverable
client delivery
Required skills
Customer service, time management, creative problem solving, interpersonal communication, oral communication, written communication, presentation skills, computer skills, keyboarding skills
Preferred skills
Online higher education admissions, advising, enrollment management, recruiting, educational sales, consultative inside sales, call center experience, CRM usage, bi-lingual English/Spanish
Responsibilities
Manage and coach assigned students from first class start to program completion; Prepare students for academic success by co-creating term-specific academic plans; Guide new students through registration and onboarding; Monitor attendance and intervene with at-risk students; Connect students to internal and external resources; Assist with administrative processes including registration, degree planning, and payment options; Maintain metrics for speed to response and service level agreements.
Seniority
Individual Contributor