Sr. Customer Operations Business Analyst
Core
Support order-to-cash operational performance through SAP transaction management, exception resolution, reporting, and process improvement.
Role type
Senior Business Analyst (Order-to-Cash Operations)
Builds
Operational efficiency and data integrity for customer order fulfillment
Domain
Manufacturing / Supply Chain / ERP
Deliverable
dashboards & analysis
Required skills
SAP Order-to-Cash, Data Analysis, Root Cause Analysis, Process Improvement, Data Reconciliation, Excel (Pivots/Lookups), Reporting Tools
Preferred skills
Lean/Six Sigma, EDI Exception Resolution, Master Data Governance, QAD
Technologies
SAP, Excel, QAD
Responsibilities
Monitor and resolve SAP order-to-cash exceptions; Manage exception queues and aging transactions; Analyze customer operations data to identify trends; Develop and maintain operational reports and dashboards; Perform data reconciliation and quality reviews; Partner with cross-functional teams to resolve issues and improve processes.
Seniority
Senior, hands-on IC