Field and Technical Support
Core
Provide critical field & technical support for commercial boilers, including on-site diagnosis, troubleshooting, startup, tuning, and commissioning.
Role type
Senior field service engineer (commercial heating systems)
Builds
Reliable operation of linkage- and servo-controlled commercial boilers
Domain
Commercial heating and domestic hot water systems
Deliverable
physical/clinical work
Required skills
Commercial boiler systems expertise, electrical/electronic controls knowledge, steam and gas-fired equipment knowledge, troubleshooting, preventative maintenance planning, spare parts inventory management, technical documentation development, engineering collaboration
Preferred skills
Contractor license, BA/BS degree
Technologies
Linkage-controlled boilers, servo-controlled boilers, Microsoft Office
Responsibilities
Diagnose and resolve product/service concerns at customer sites, develop and update technical procedures and service bulletins, maintain spare parts inventories, participate in technical training programs, collaborate with engineering on new troubleshooting procedures
Seniority
Senior, hands-on IC
