DaaS Engineer
Core
Provide L2 technical support, administration, and optimization for Microsoft 365 and MDM (Intune) systems across multiple customer environments.
Role type
Mid-level DaaS Engineer (Microsoft 365 & MDM)
Builds
Operational service excellence for end-user device operations and project implementation
Domain
IT Service Management / Endpoint Management
Required skills
Microsoft 365 (Intune, Teams, SharePoint, Exchange, Azure AD), Windows 10/11 administration, PowerShell scripting, Active Directory, Group Policies, SCCM, BitLocker, LAPS, Endpoint device management, ITSM (Incident, Problem, Change, Asset, Patch Management), IT lifecycle management
Preferred skills
MacOS, iOS, Chrome OS familiarity, Visual Basic scripting, Major hardware vendor competency (Lenovo, HP, Dell), MD102, MS102, CompTIA A+ certifications
Technologies
Microsoft 365, Intune, Active Directory, SCCM, BitLocker, LAPS, PowerShell, Windows 10/11, Visual Basic
Responsibilities
Provide L2 technical support and advice for systems-related issues; Perform administration and maintenance of Microsoft 365 & MDM products; Develop and maintain technical documentation; Create and maintain PowerShell scripts for system management; Support project implementation and delivery; Handle on-call availability for critical cutover and L1 incidents
Seniority
Mid-level, hands-on IC
