Prozessmanager (m/w/d) – Lean Management OPEX
Core
Leading operational excellence and Lean Management initiatives to optimize the claims service process and support organizational growth.
Role type
Senior Operational Excellence Specialist (Lean/Process Management)
Builds
A holistic Lean Management system and Shopfloor Management culture within the claims service environment.
Domain
Insurance / Claims Service / Operational Excellence
Required skills
Lean Management, Process Management, Change Management, Shopfloor Management, OKR, Agile Principles, Coaching, Training Development, Digitalization, Process Mining
Preferred skills
Experience in Service/Backoffice environments, Leadership routines, Microsoft365, Confluence, Jira, Celonis
Responsibilities
Lead improvement projects and implement Lean methods; Coach leaders on new routines; Develop and implement Shopfloor Management; Establish a Best Practice culture; Introduce modern approaches like digital Shopfloor Management and AI; Develop training formats and templates.
Seniority
Senior, hands-on IC