Telefonische Kundenbetreuung (m/w/d)
Hybrid
Core
First point of contact for customers in emergency situations, providing orientation and organizing concrete support services.
Role type
Customer service representative (emergency assistance)
Builds
Emergency assistance services for insurance policyholders
Domain
Insurance / Emergency Assistance
Deliverable
client delivery
Required skills
Empathy, decision-making, organization, active listening, resilience, calm under pressure, digital tool proficiency
Preferred skills
Experience in customer contact (care, aviation, travel, retail, call center), knowledge of a second European language
Responsibilities
Listen to customers in distress, provide orientation, coordinate support services (towing, hotel, etc.), collaborate with colleagues and service providers, handle domestic and international cases
Seniority
Entry-level / Junior