Teamleiter (m/w/d) Operative Logistik und Kundenservice
Core
Leading teams in near-traffic administration and inbound customer service to ensure efficient and high-quality order processing.
Role type
Team Lead, Operations Logistics and Customer Service
Builds
Order processing workflows and customer service operations
Domain
Logistics and Customer Service
Required skills
Team leadership, Performance management, Process improvement, Change management, Cross-functional collaboration, Customer service
Preferred skills
Commercial training in logistics, Prior leadership experience, Data analysis
Technologies
None stated
Responsibilities
Lead and develop team members, Monitor and manage KPIs, Identify and implement process optimizations, Lead change and improvement projects, Ensure professional customer care
Seniority
Mid-level, hands-on IC