Öffentliche Stellenausschreibung / IT-Systembetreuung und IT-Servicemanagement
Core
IT system support and service management for municipal administrative processes and digital workflows.
Role type
IT Service Manager (Municipal Administration)
Builds
IT applications, document management systems, and administrative digital workflows for city employees.
Domain
Public Administration / Municipal IT
Required skills
IT system support, user support, first-level troubleshooting, user account management, IT security knowledge, data protection compliance, administrative process understanding, stakeholder communication
Preferred skills
experience with document management systems, technical adaptability, structured work approach
Technologies
Document management systems, municipal IT applications, standard office software
Responsibilities
Support employees with IT application questions and digital process issues, handle first-level support tickets and escalate complex problems, manage user accounts and permissions, coordinate with external IT service providers, assist with grant applications and documentation, manage budget planning and invoice processing, maintain IT infrastructure.
Seniority
Mid-level, hands-on IC