Supporttechniker Schulungen & Technischer Support (m/w/d)
Core
Provide technical support and deliver training sessions for electronic locking systems.
Role type
Technical Support & Training Specialist
Builds
Electronic locking systems, training materials, and support documentation
Domain
Security hardware / Electronic locking systems
Required skills
PC and network technology, operating systems, hardware and software troubleshooting, installation and configuration, technical documentation, training delivery
Preferred skills
Network technology, firmware, software testing, workshop facilitation
Technologies
PC, Network, Operating Systems, Firmware, Software
Responsibilities
Handle technical inquiries via phone, email, remote access, and on-site visits; Perform 1st, 2nd, and 3rd-level support; Analyze and resolve hardware, firmware, and software issues; Install, configure, and commission systems; Support repair, maintenance, and overhaul work; Conduct quality assurance tests; Plan and execute training seminars; Create and update training and documentation materials; Participate in on-site and remote customer/partner training.
Seniority
Mid-level, hands-on IC