Quality Engineer in Customer Complaint Handling (m/w/d)
Core
Lead complaint handling processes, identify root causes, implement corrective actions, and manage product recalls for semiconductor devices.
Role type
Quality Engineer (Customer Complaint Handling)
Builds
Containment and corrective action plans, 8D reports, complaint statistics
Domain
Semiconductor manufacturing and quality engineering
Required skills
Root cause analysis, 8D report management, risk assessment, statistical data analysis, technical communication, crisis management, quality tool application
Preferred skills
Semiconductor assembly process knowledge, FMEA, 3x5 Why analysis, international team collaboration
Technologies
Office, Excel, Quality IT tools
Responsibilities
Lead complaint handling processes and time reporting, Review and approve 8D reports with root cause organizations, Explain technical details and corrective actions to customers, Join crisis teams and carry out risk assessments, Support alerts and product recalls, Provide reporting of complaint statistics to internal stakeholders
Seniority
Mid-level, hands-on IC
