Manager Kundenprojekte (gn)
Core
End-to-end management of B2B service projects for clients in banking, insurance, and healthcare, ensuring SLA compliance, operational efficiency, and profitability.
Role type
Senior Project Manager (B2B Services)
Builds
End-to-End service delivery solutions for enterprise clients
Domain
Business Process Outsourcing (BPO) / Financial Services / Healthcare
Deliverable
client delivery
Required skills
B2B service management, SLA/KPI monitoring, financial control and forecasting, stakeholder management, risk management, process optimization, resource planning, change management
Preferred skills
Experience in banking/insurance/healthcare, German and English fluency, leadership of internal and external teams
Technologies
Service management tools, financial planning software
Responsibilities
Oversee assigned customer projects for quality, efficiency, and contractual compliance; Act as primary client contact for service reviews and escalations; Monitor and report on SLAs, KPIs, and service quality; Manage financial aspects including forecasting, revenue/cost planning, and billing; Coordinate internal and external service providers to meet service levels; Drive continuous process improvement and resource planning.
Seniority
Senior, hands-on IC with management responsibilities