Mitarbeiter Serviceempfang / Werkstattkoordination (m/w/d)
Core
Central point of contact between customers and the workshop, planning and coordinating workshop appointments and service orders.
Role type
Service reception and workshop coordination
Builds
Workshop service and repair operations for customers
Domain
Automotive service and repair
Required skills
Customer service, appointment scheduling, order management, cost estimation coordination, vehicle handover management, office organization
Preferred skills
Experience in service reception, automotive dealership, workshop office, technical understanding of vehicles
Responsibilities
Greet and support customers in person and by phone, schedule workshop appointments based on capacity, record and prepare repair/service orders, track ongoing orders and completion status, inform customers about repair progress and pickup times, coordinate cost estimates and customer approvals, manage vehicle intake and handover including spare vehicle organization, assist with invoicing and general office organization