Telefonist / Telefonistin (m/w/d) – Telefonzentrale in Hannover
Core
First point of contact for incoming calls at a federal authority, ensuring professional call routing to the right departments and individuals.
Role type
Administrative switchboard operator
Builds
Call routing and administrative support for a federal authority
Domain
Public sector / Administrative services
Deliverable
client delivery
Required skills
German (B2), PC operation, telephone system operation, clear pronunciation, reliability, punctuality
Preferred skills
English, experience with telephone systems
Responsibilities
Answering and forwarding incoming calls, routing conversations to responsible contacts, finding alternative contacts when unavailable, sending unconnected calls via email, operating the telephone system, general administrative tasks