Technischer Betriebsleiter / Teamlead IT-Service Desk (m/w/d)
Core
Leading the IT Service Desk team and shaping the operational direction of the service business alongside the CTO.
Role type
Senior IT Service Desk Team Lead / Technical Operations Manager
Builds
Managed Services and IT Service Desk operations for mid-sized enterprise clients
Domain
IT Managed Services / Enterprise IT Support
Required skills
Team leadership, ITIL processes, capacity planning, incident management, SLA management, Microsoft 365, Windows Server, Network administration, IT Security, Ticketing systems
Preferred skills
Sophos, Veeam
Technologies
Microsoft 365, Windows Server, Sophos, Veeam, ITIL
Responsibilities
Lead and coach the support team, manage ticket processing and capacity planning, ensure SLA compliance, coordinate critical incident escalation, develop support processes and knowledge base, report on service line KPIs to CTO
Seniority
Senior, hands-on IC with leadership responsibilities