Kundenanliegenmanager (m/w/d) Kundenbetreuung Sach- / Haftpflichtversicherung
Core
Handling customer inquiries, contract processing, and collections for property/liability insurance via phone, chat, and email.
Role type
Customer service specialist (insurance)
Builds
Customer service interactions and contract administration for insurance products
Domain
Insurance
Deliverable
client delivery
Required skills
Contract processing, collections, insurance product knowledge, SAP, written communication, verbal communication
Preferred skills
Legal understanding, cross-departmental process handling
Responsibilities
Customer support via phone/video/chat, processing written inquiries, contract finalization, collections, cross-functional support during peak loads