Call Center Agent (m/w/d) Vertrieb & technischer Support - Festnetzbereich
Core
Direct contact person for customers of a leading German telecommunications company, providing technical support and actively selling products and services.
Role type
Call Center Agent (Sales & Technical Support)
Builds
Customer service interactions for a German telecom operator
Domain
Telecommunications
Deliverable
client delivery
Required skills
Sales affinity, technical understanding, PC and Microsoft Office skills, telephone communication
Preferred skills
Customer service experience, flexibility for shift work
Responsibilities
Handling technical inquiries in the fixed network area, managing and maintaining customer data, processing customer complaints, organizing hardware returns, clarifying billing issues, actively recommending additional or supplementary products
