Call Center Agent (m/w/d) Technischer Support Mobilfunkbereich
Core
Handling technical inquiries in the mobile communications sector and providing customer service for a leading German telecommunications company.
Role type
Customer support agent (technical)
Builds
Customer service interactions for telecom clients
Domain
Telecommunications
Deliverable
client delivery
Required skills
Technical knowledge of mobile communications, sales affinity, PC and Microsoft Office proficiency, fluent German (C2 level)
Preferred skills
Prior customer service experience, willingness to work shifts
Responsibilities
Processing technical inquiries in the mobile sector, recommending additional products, maintaining customer databases, providing competent consultation
Seniority
Entry-level to junior
