Technischer Servicemanager (m/w/d)
Core
Managing IT service delivery for network and security services, ensuring stable operations, and leading a team of up to 12 employees.
Role type
Senior IT Service Manager (Network & Security)
Builds
Network and Security Services
Domain
IT Services / Network Operations
Required skills
SLA management, Incident management, Quality management, Resource planning, Team leadership, Contract negotiation, Network administration, IT Security knowledge
Preferred skills
System Engineering experience, IT Administrator experience, Communication skills, English proficiency
Technologies
Network infrastructure, Security tools
Responsibilities
Manage service delivery for network and security services, Lead a team of up to 12 employees, Ensure stable IT operations, Develop service and operational concepts, Coordinate with customers and stakeholders, Participate in bidding and contract negotiations
Seniority
Senior, hands-on IC with team leadership