Customer Service Mitarbeiter (gn)
Core
Handling individual bike leasing contracts, contract transfers, and customer inquiries via email and hotline for employees, employers, and dealers.
Role type
Customer Service Representative (Leasing)
Builds
Bike leasing contracts and customer support
Domain
Mobility / Leasing
Deliverable
client delivery
Required skills
Contract administration, CRM/Ticketing systems, MS Office, multi-party communication, conflict resolution
Preferred skills
Commercial training, Zendesk experience
Technologies
Zendesk, MS Office
Responsibilities
Process individual leasing contract requests, manage incoming mail and support tickets, handle contract transfers, communicate with employees, employers, and leasing banks, coordinate with internal CS teams
Seniority
Entry-level / Junior