Teamleitung Customer Excellence Center (m/w/d)
Remote
Core
Leading a team of application consultants, support staff, and key account managers to ensure high-quality service, project implementation, and long-term customer relationships for the WinSped® software.
Role type
Senior Team Lead (Customer Operations & Support)
Builds
Consulting services, support operations, and key account management for logistics/transportation clients
Domain
Logistics/Transportation (Spedition) + Software Support
Deliverable
client delivery
Required skills
Team leadership, project management, stakeholder communication, conflict resolution, resource planning, change management, SLA management, process optimization
Preferred skills
Logistics/Spedition industry knowledge, ERP/WMS systems experience, PRINCE2 certification, remote team leadership, English proficiency