Standortleitung / Site Manager (m/w/d) Customer Contact Center
Core
Strategic leadership of high-volume Customer Service locations in NRW, ensuring international service delivery standards and driving national/international projects.
Role type
Senior Site Manager (Customer Contact Center)
Builds
Scalable Inbound/Outbound, Email, and Chat Service operations
Domain
Marketing & Telemarketing
Required skills
Strategic leadership, P&L responsibility, stakeholder management, team management, business process modeling, analytical thinking, relationship management
Preferred skills
Business Process Modeling / Outsourcing expertise, C-level negotiation skills
Responsibilities
Lead and manage established branches in NRW, ensure international high-scalability service delivery standards, develop national and international Customer Service projects, manage staffing and development of leadership team, oversee cost and timeline adherence, build regional partner networks, manage internal and external interfaces
Seniority
Senior, hands-on IC