Mitarbeiter Auftragsmanagement & Vertriebsinnendienst (w/m/d)
Core
Managing order processing and customer service as the interface between sales, logistics, and internal departments to ensure smooth order fulfillment.
Role type
Order Management & Sales Operations Specialist
Builds
Order fulfillment workflows and customer communication channels
Domain
Office furniture manufacturing and distribution
Required skills
Order processing, customer communication, deadline management, cross-department coordination, complaint handling, process optimization
Preferred skills
ERP/WMS system experience, MS Office proficiency, English language skills
Responsibilities
Process customer orders from entry to delivery, monitor delivery schedules and coordinate with suppliers, serve as the primary contact for customer inquiries regarding orders and availability, coordinate between sales, purchasing, and logistics, handle customer complaints and support resolution, identify and implement process improvements
Seniority
Entry to Mid-level, operational IC