Sachbearbeiter Backoffice - Reklamation (m/w/d)
Core
Handling customer complaints, returns, and credit notes for a camping equipment retailer.
Role type
Back-office operations specialist (customer service & logistics)
Builds
Return processing, credit issuance, and inventory management for a camping accessory company
Domain
Retail / Camping equipment
Deliverable
client delivery
Required skills
Customer correspondence, return organization, credit note creation, supplier contact, inventory monitoring, warehouse sorting, MS Office
Preferred skills
Experience with ERP/WMS systems, physical lifting
Responsibilities
Answering customer inquiries, organizing returns and replacements, creating credit notes, monitoring stock levels, coordinating with suppliers, sorting goods in the warehouse