Mitarbeiter im Kundenservice - Frontoffice (m/w/d)
Core
Handling escalated customer cases and providing sustainable solutions for complex technical and organizational issues related to fiber optic products.
Role type
Senior Customer Service Specialist (Frontoffice)
Builds
Customer experience and resolution for fiber internet services
Domain
Telecommunications / Fiber Optics
Deliverable
client delivery
Required skills
Complex case management, Escalation management, Technical understanding of fiber optics, Analytical thinking, CRM proficiency, Microsoft Office
Preferred skills
Experience in telecommunications or IT, Experience with product launches
Responsibilities
Process customer inquiries and find sustainable solutions, Handle complaints and complex customer cases, Collaborate with technical and sales teams, Contribute to process optimization and new product introductions
Seniority
Mid-Senior, 3+ years experience