Kundenberater Telekommunikation
Core
Advise customers on telecommunications products and services, handle inquiries and complaints, and manage contracts across multiple communication channels.
Role type
Customer service representative (telecommunications)
Builds
Customer satisfaction and retention through product selection and contract management
Domain
Telecommunications
Deliverable
client delivery
Required skills
Product knowledge, CRM systems, Office software, problem-solving, stress resistance
Preferred skills
English language skills
Responsibilities
Consult customers on products and services, process inquiries and complaints, manage customer accounts and contracts, document interactions
