Mitarbeiter (m/w/d) Inbound-Telefonie Kunden-Service-Center
Core
First point of contact for customers, handling inquiries about accounts, cards, and digital products via phone, email, chat, and video, while also scheduling appointments for financial advisors.
Role type
Customer service representative (inbound)
Builds
Customer service interactions and appointment scheduling for the Sparkasse Osnabrück region
Domain
Banking and financial services
Deliverable
client delivery
Required skills
Account and product knowledge, multi-channel communication, digital banking support, appointment scheduling
Preferred skills
Prior customer contact experience, technical affinity with Windows systems
Technologies
Windows operating system, Sparkasse environment
Responsibilities
Inform customers about existing accounts and products, process incoming customer requests via phone/email/chat/video, assist customers with digital product setup and online banking, schedule appointments for real estate and financial advisors