Mitarbeiter Vertriebsinnendienst / BackOffice (m/w/d)
Core
Managing sales back-office operations, customer order processing, and coordination between sales, production, and logistics for precision cutting tools and hairdressing shears.
Role type
Sales back-office / order management specialist
Builds
Order fulfillment, customer service, and sales support for ROBUSO, CERENA, STANCANELLI, and NTS-Solingen brands
Domain
Manufacturing / Precision tools / Hairdressing equipment
Required skills
Order processing, customer service, complaint handling, inventory coordination, lead management, data entry
Preferred skills
Microsoft Dynamics 365 Business Central, Shopware, Shopify
Technologies
Microsoft Dynamics 365 Business Central, Shopware, Shopify
Responsibilities
Processing and handling customer orders, managing the sharpening service, handling complaints and inquiries, coordinating with production and shipping, processing shop orders, tracking delivery dates, managing leads from trade shows
Seniority
Mid-level, operational support