Kundenservice First Level Support (m/w/d)
On-site
Core
First-level customer support handling inquiries, document preparation, and claim intake for an insurance brokerage.
Role type
First-level customer support agent
Builds
Customer service interactions and administrative support for insurance brokerage operations
Domain
Insurance brokerage
Deliverable
client delivery
Required skills
PC and MS Office proficiency, administrative data entry, appointment scheduling, claim intake, document preparation
Responsibilities
Greet customers and handle incoming calls and emails, process address and contract changes, schedule consultations with advisors, record and forward damage claims, manage office mail and customer data