Werde Mitarbeiter:in im Inbound (Kunden Service-Center) m/w/d in der Förde Sparkasse!
Core
Customer service representative handling inbound inquiries via phone, chat, video, and email for a savings bank.
Role type
Inbound Customer Service Representative
Builds
Service processes and order intake for bank customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, digital application affinity, order processing, general information provision, team onboarding support
Responsibilities
Answer customer inquiries via phone, chat, video, or email; Process service requests and orders; Provide general banking information; Transfer complex cases to specialists; Support outbound campaign scheduling; Onboard new colleagues