Kaufmännische/r Mitarbeiter/in – Backoffice, Kundenservice & Auftragsabwicklung (m/w/d)
Core
Administrative support for a fashion brand's backoffice, handling customer service, order processing, and returns.
Role type
Administrative assistant (backoffice & customer service)
Builds
Order fulfillment, customer communication, and returns management for the ROBERTO GEISSINI fashion brand.
Domain
Fashion & Lifestyle / E-Commerce
Required skills
Order processing, customer service, data entry, returns management, credit note creation, inventory system management, office organization, document sorting
Preferred skills
JTL-Wawi, Shopify, E-Commerce experience, online retail, returns and claims management
Technologies
JTL-Wawi, Shopify, MS Office, Excel, Warenwirtschaftssystem
Responsibilities
Customer support via phone and email, processing and monitoring customer orders, handling returns and complaints, creating credit notes, coordinating with external logistics, managing inventory data, general office administration
Seniority
Entry-level to Mid-level, hands-on IC
