Head of Claims (m/w/d)
Core
Strategic and operational leadership of the Claims organization for Real Garant across European markets, driving digitalization, automation, and sustainable development of claims processing.
Role type
Senior leadership (Head of Claims)
Builds
A digital, automated claims organization serving automotive manufacturers, dealers, and importers in Europe
Domain
Insurance (Automotive sector)
Deliverable
production ML models
Required skills
Strategic thinking, team leadership, negotiation, KPI and performance management, claims process expertise, digital transformation, data and AI applications
Preferred skills
Experience in insurance or claims environment, multilingual communication
Technologies
AI, automation tools, data analytics platforms
Responsibilities
Oversee strategic and operational management of ~65 employees and European claims processing; Build and lead a digital, automated claims organization; Negotiate with manufacturers, dealers, and service providers; Manage KPIs, budgets, capacities, and reserve quality; Develop the claims organization cross-border; Collaborate with IT, Operations, Product, Finance, Legal, and Compliance
Seniority
Senior, hands-on IC with leadership responsibilities