Technical Service Manager*in
Core
Manage and steer IT projects and tasks within the service lifecycle, including KPI reporting and controlling, while acting as the direct contact for public administration clients.
Role type
Senior IT Service Manager
Builds
Stable IT system operations and optimized service delivery processes for public administration clients
Domain
Public Administration / IT Service Management
Required skills
IT Service Management (ITIL), ITSM tools, Project Management (MS Project, Jira, Projectron BCS, OpenProject), Application/ERP installation and update planning, System lifecycle management, Configuration management, System planning and scaling
Preferred skills
Heterogeneous application environment planning (Linux, Containers, Databases, Middleware, Web Servers), IT customer consulting and support
Technologies
ITIL, ITSM tools, MS Project, Jira, Projectron BCS, OpenProject, Linux, Containers, Databases, Middleware, Web Servers, ERP applications
Responsibilities
Monitor and control IT projects and service lifecycle tasks, Design IT services according to ITIL standards, Develop and optimize operational processes to ensure stable system operation, Coordinate diagnosis, error resolution, and system module development between internal teams and clients, Support IT system planning for adaptation and optimization
Seniority
Senior, hands-on IC