Sachbearbeiterin/Sachbearbeiter (w/m/d) im Bereich der IT-Systembetreuung
Core
IT support specialist coordinating administrative processes (payroll, pension, garnishment) and managing user access to IT systems for the German Customs Administration.
Role type
Senior IT Service Desk / System Administrator (Public Sector)
Builds
IT applications and administrative workflows for Customs and Finance
Domain
Public Administration / Customs / Finance
Required skills
IT system administration, Citrix environment management, SAP HCM/PY, MS Office (Excel/Outlook), legal regulation interpretation, error analysis, service request management
Preferred skills
Knowledge of material legal provisions, modern AI technologies, agent systems, platform and integration concepts
Technologies
Citrix, PVSplus, PersWiSysBw, MAXIMO, ITSM, SAP HCM, SAP PY, MS Office
Responsibilities
Coordinate and monitor procedural workflows in payroll, pension, cash, and garnishment areas; Connect users to Citrix environment, PVSplus Portal, and PersWiSysBw; Provide specialized consulting and support to users for problem resolution; Analyze errors in conjunction with legal norms and dialog-oriented procedures; Create service requests via MAXIMO and ITSM; Provide information from IT procedures based on self-created queries; Coordinate operation and development of IT procedures; Maintain and develop complex decision and calculation templates
Seniority
Senior, hands-on IC