Mitarbeiter Customer Service (m/w/d)
Core
Managing customer orders, quotes, and communications for a life-science analytics company.
Role type
Customer Service Representative (Sales Operations)
Builds
Order processing, quote management, and customer support workflows
Domain
Life Sciences / Medical Devices
Required skills
Order processing, quote management, customer communication, complaint handling, data entry, ERP system usage, MS Office (Excel, Word), English (written and spoken)
Preferred skills
Sales operations experience, additional foreign languages
Responsibilities
Process and track customer orders in ERP systems, create and manage quotes with the sales team, handle customer inquiries via phone/email, resolve complaints, maintain customer data accuracy, support sales team with documentation, generate sales activity reports