Leitung des Kundenbereichs Bürgerbüro (m/w/d)
Core
Leading the Citizen Services department (Bürgerbüro) for a city of 50,000+, managing ~20 staff across service, civil registry, pension, and housing support areas.
Role type
Senior IC department head (public administration)
Builds
Citizen service operations and public administration functions
Domain
Public sector / Municipal administration
Required skills
Public law expertise, team leadership, conflict resolution, strategic planning, budget management, public relations
Preferred skills
Experience in public administration, decision-making, stakeholder management
Responsibilities
Lead the Citizen Services department with ~20 employees, exercise professional supervision, plan personnel deployment, develop departmental concepts, lead difficult customer conversations, create legal rulings and objection decisions, manage budget planning, coordinate mail-in elections, handle ad-hoc administrative tasks.
Seniority
Senior, hands-on IC