Sachbearbeiter*in (m/w/d) für Einwohnerwesen, Bürgerservice und Wahlen
Core
Administrative officer handling resident registration, identity documents, citizen inquiries, and election duties for the city of Düren.
Role type
Administrative officer (civil service or contractual)
Builds
Resident registers, identity documents, administrative decisions, election logistics
Domain
Public administration / Municipal services
Required skills
Knowledge of administrative procedures and legal norms, ability to apply regulations independently, customer service orientation, IT proficiency (Microsoft Office), ability to conduct simple conversations in English
Preferred skills
Foreign language skills (especially Eastern European), knowledge of OK.EWO system, willingness to work on Saturdays
Technologies
Microsoft Office, OK.EWO
Responsibilities
Manage resident registration (moves, status changes), maintain identity and passport registers, process identity document orders and issuance, verify foreign documents, clarify citizenship questions, initiate and conduct administrative offense proceedings, handle citizen service inquiries (fishing, parking, fees, disability), conduct mobile citizen service, organize new resident events, collect fees, assist in election processes (mail-in voting, election weekends)
Seniority
Entry-level