Kundenbetreuer-in / Vertriebsmitarbeiter-in (m/w/d)
Core
Customer service and sales representative for an online retailer of engine oils, lubricants, and auto parts, handling inquiries, orders, and offers via phone, email, and chat.
Role type
Customer service and sales representative
Builds
Order fulfillment and customer support for an e-commerce auto parts store
Domain
Automotive retail / E-commerce
Deliverable
client delivery
Required skills
Customer consultation, Order management, Offer creation, Process improvement, Technical product interest, German language proficiency
Preferred skills
Prior experience in customer service or sales, Self-initiative, Teamwork
Responsibilities
Answering customer inquiries via phone, email, and chat; Processing and tracking orders; Creating individual customer offers; Collaborating with the sales team; Suggesting process optimizations
Seniority
Entry-level to Junior
