Sachgebietsleiter:in (w/d/m) Benutzungskommunikation
Core
Leading the user communication section of a major European national library, managing a team of 3, and overseeing communication strategies for public services.
Role type
Section Manager (Public Services)
Builds
Communication formats, feedback management systems, and public service interfaces for a national library.
Domain
Library Science / Public Services / Cultural Heritage
Deliverable
product features
Required skills
Team leadership, strategic communication, conflict resolution, project management, public relations, German (fluent), English (fluent)
Preferred skills
Knowledge of library structures, data protection regulations, additional foreign languages
Responsibilities
Leading and developing the section, steering communication quality, managing crisis communication, planning innovative communication formats, implementing feedback systems, assisting at inquiry desks
Seniority
Senior, hands-on IC