Sachgebietsleiter:in (w/d/m) Benutzungskommunikation
Core
Leading the user communication department at the Berlin State Library, managing a team of 3, and overseeing communication strategies for the library's service portfolio.
Role type
Senior team lead (public services)
Builds
Communication strategies, feedback management systems, and innovative digital communication formats for the library's public services.
Domain
Public library services / Cultural heritage
Deliverable
product features
Required skills
Team leadership, communication strategy, conflict resolution, public relations, writing and editing, project management
Preferred skills
Knowledge of library structures, data protection regulations, foreign languages
Responsibilities
Leading and developing the department, steering communication quality, managing crisis communication, implementing feedback systems, assisting at inquiry desks
Seniority
Senior, hands-on IC