Mitarbeiter in unserem KundenServiceCenter ohne Kundenverantwortung (m/w/d)
On-site
Core
Support customers via phone and chat regarding online banking, accounts, and products without direct account ownership.
Role type
Customer service representative (banking)
Builds
Customer service interactions for a cooperative bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, empathy, active listening, needs analysis, appointment scheduling, referral management
Preferred skills
Commercial vocational training, banking qualification
Technologies
Telephony, Chat systems, Online banking platforms
Responsibilities
Answer customer inquiries via phone and chat, provide advice on banking products, identify customer needs and refer complex cases to specialists, schedule appointments with advisors, propose ideas for customer satisfaction improvements